If your password works, but shows your account is locked or interrupted, the site will walk you through those issues.īefore typing your password or PIN, select Reveal.
Test your password by using another device to sign in to. If your previous password works, you’ll need to lock your device and then unlock it using your new password. If you recently changed your password, try entering your previous one again. To check your keyboard layout, select the input method (a three-letter code in the bottom-right corner). If you use more than one keyboard layout, make sure the keyboard language you’re trying to use is selected. If you’re using a Microsoft account, you can switch between entering a PIN and a password by selecting Sign-in options. Select Accessibility > On-screen keyboard and select the keys to type your password.Ĭheck that you’re entering the right information: a password in the Password field or a PIN in the PIN field.
Type your password using the on-screen keyboard. Try the following when typing your password to sign in:
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